Shipping policy
Last updated: November 1, 2025
Thank you for visiting and shopping at Hot Mess Creative Shop! Below are the terms and conditions that make up our Shipping Policy.
Processing Time
All orders are processed within 2-10 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your shipment, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Shipping to P.O. Boxes or APO/FPO Addresses
Hot Mess Creative Shop ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
International Shipping
We currently do ship outside the U.S.
Customs, Duties, and Taxes
Hot Mess Creative Shop is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Lost Packages
Hot Mess Creative Shop is not liable for products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If your tracking shows “delivered” but you haven’t received your package:
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Check with neighbors or household members.
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Wait 1–2 business days (sometimes carriers mark as delivered early).
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If still missing, contact your local post office for assistance.
If your package cannot be found after following these steps, please reach out to us at Hotmesscreativeshop@gmail.com and we’ll do our best to help.
Returns and Exchanges
Please refer to our Return Policy page for details on returns and exchanges.
Questions?
If you have any questions about your shipment, contact us at
📧 Hotmesscreativeshop@gmail.com